This policy explains how NoteyStuff handles damaged, defective or incorrect items purchased through noteystuff.com.

No change-of-mind returns

We do not accept returns or exchanges because you changed your mind, selected the wrong item, or no longer want the product. Please review product details and your delivery information carefully before completing your order.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us within 48 hours of delivery through our Contact page, WhatsApp.

Please include your order number and clear photos or a short video showing the issue and the product packaging. Requests made after 48 hours may not be eligible.

Resolution

After we review and verify the issue, we may offer a replacement, an exchange for the correct item, store credit or a refund, depending on the circumstances and product availability. Please do not send an item back before receiving return instructions from us.

When an item is confirmed to be damaged, defective or incorrect, NoteyStuff will cover reasonable return or replacement delivery costs.

Refunds

Approved refunds are issued using the original payment method where possible. For cash-on-delivery orders, we may request bank or mobile-wallet details to complete the refund. Processing times can vary by bank or payment provider.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after an order has been packed or dispatched.

Contact

For an eligible claim, use the Contact page at noteystuff.com/contact/, WhatsApp us at +92 315 8595353.